退款政策

Return and Refund Policy

Thank you for shopping at Dtime. Please read our return and refund policy carefully.

Return Conditions

  • Custom handcrafted items are not eligible for returns without a valid reason.
  • Items must be unused, undamaged, and in their original packaging.
  • Used items are not eligible for returns.

Refund Processing

  • Once your return is approved, a refund will be issued to your original payment method within 5–10 business days.

Refused Delivery

  • If a buyer refuses to accept delivery after the item has been shipped, the buyer is fully responsible for all return shipping costs and a 15% restocking fee.
  • Once the returned item is received and inspected, a refund will be processed accordingly.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will arrange a free replacement or refund.

How to Start a Return

To initiate a return, please contact us at dxfmsbf@outlook.com. Please note that returned items must be sent back to the original delivery address. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted. If a return is made without our prior approval, the buyer will be solely responsible for all associated costs, including shipping and handling fees.

Eligibility

To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags attached and in its original packaging. A receipt or proof of purchase is also required. Please note that a 15% restocking fee will be deducted from your refund for returns without a valid reason, and all return shipping costs are the buyer's responsibility.

Refunds

We will notify you once your return has been received and inspected, and inform you whether the refund has been approved. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please be aware that your bank or credit card company may require additional time to process the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at dxfmsbf@outlook.com.